Pakistan International Airline (PIA) is Pakistan’s
flagship airline, offering international air travel services since 1955. The
visit to PIA flight kitchen had been an amazing experience. Manager Material Planning Mr. Syed Nayar Ahmed,
Laboratory Assistant Ms. Faiza and Ms. Shehla Nadeem help us exploring each
department of flight kitchen.
The kitchen is spacious and well-equipped,
serving culinary joy ranging from scrumptious Pakistani food to delicious
Western cuisines to more than 15,000 passengers every day, travelling on
national and international flights. They
are serving food on basis of nutrition and quality. The kitchen is supported by
experienced production and operation teams including skilled food
technologists, microbiologist and chefs having diverse experience in
international cuisines.
Chief Baker Mr. Muhammad Ali, serving PIA for last 26 year |
The production department comprises of sub store, raw
material and finished goods cold storage and hot storage area and hot and cold
bakery. They ensure temperature
controlled environment to keep the hot food hot and cold food cold. Hot bakery
is equipped with large ovens and high speed mixtures. They process approximately
10000 bread rolls daily. Different coloured codes were place on the packed food
to specify production time and disposal date. In spite of controlled
temperature and assured quality they don’t serve food after 48 hours. From out
bound bay the food is carried in a van that transports the food to the plane.
Bread rolls, ready for baking. |
Dosa sheets shaping |
The operation area comprises of holding room, control
room, foreign handling, cabin setting and preparatory unit. After production the food is held in holding
room having temperature -50C. PIA’s Kitchen Control room offers
24 hours services to take notes of requests for special meal like kosher and
vegetarian meals, baby food, diabetic and low cholesterol meals. The supervisor
told us that cargo & foreign handling departments were the two main source
of PIA’s popularity. After foreign handling cabin setting department starts
which deals with accessories stocks from pillow to tissues or baby carries etc.
Preparatory unit stores a small part that included all the dry products
approximately 6000 products like tea bags, coffee sachet, milk powder etc. At In bound bay there is dish washing area consist huge
dishwashers. Pre cleaning is done with hot water (78-900C) then
detergent and clean water and in the end clean utensils are air dried.
At the end they served us delicious delights.
(Dawoodpotta shortbreads & sandwiches)
We are thankful to PIA’s General Manager Food Mr.
Hanif Rana and his teams for making this
exposure trip a great learning experience for us.
In spite of political and privatization issues
PIA is working hard to maintain quality services. All it need is to train
experienced staff with latest technology trends to preserve their quality
services. Epoxy flooring is highly recommended for the kitchen.
Group of B.S 3rd year students at flight kitchen |